Return and Refund Policy

This policy applies to purchases made from Manly Bikes E-Store and Manly Bikes.

Business: Manly Bikes
Location: Shop 7/54 West Esplanade, Manly NSW 2095
Email: info@manlybikes.com.au

Change of mind

We do not offer refunds or returns for change of mind, incorrect selection, or if you no longer want the product after the order has been processed.

Faulty or damaged products

If a product is faulty, damaged, significantly different from its description, or does not perform as expected, you may be entitled to a repair, replacement, or refund under Australian Consumer Law.

Please contact us at info@manlybikes.com.au as soon as possible and include:

• Your order number

• Proof of purchase

• Photos or videos showing the issue

• A clear description of the problem

Returns process

Before returning any product, please contact us first at info@manlybikes.com.au.

Products should be returned in original condition, with original packaging and included parts where possible, unless otherwise required by law.

Return shipping costs are the customer’s responsibility unless the product is confirmed to be faulty or otherwise covered under Australian Consumer Law.

E-bike service policy

Every new e-bike purchased from Manly Bikes includes a complimentary first service.

This service must be booked before the bike reaches 500 km of use.

The free first service covers basic adjustments and checks. It does not include damage, misuse, crash repairs, replacement parts, or general wear and tear.

Australian Consumer Law

Nothing in this policy limits your rights under Australian Consumer Law.